Job Description

Work Location Type:  Hybrid

Req Number 329898

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit

Compensation

The anticipated base pay compensation range for this position is $80,000.00 – $133,300.00. This role is eligible for an incentive target of up to 10 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The OST Training and Communications team provides role-specific learning experiences to over 7,600 team members and leaders building capabilities to drive operational excellence and workforce capability across the Fulfillment Network.

The Sr. Learning Experience Designer is part of the Operations Support Training and Communications Team reporting to the Sr. Manager Training Design and Development. This role is skilled at design and development of innovative learning solutions that support key initiatives across the Branches and Distribution Centers. The Sr. Designer will develop creative, modern, engaging, and effective training solutions that build capabilities geared toward designing impactful learning experiences. This role collaborates with cross-functional teams, subject matter experts, and business stakeholders to assess learning needs, improve existing and new processes, and deliver scalable, measurable learning programs. This role requires a deep understanding of adult learning theory and training development methods. This role will work in partnership with the OST Design and Developer Curriculum Lead to execute high-quality training solutions that effectively contribute to successful business outcomes.

You will

 Key Responsibilities:

• Develops training for 7,600 Branch and Distribution Center team members and leaders that drives onboarding, knowledge transfer, engagement, and retention.
• Develops engaging, learner‑centered content using diverse modalities including eLearning, instructor‑led training (ILT), virtual instructor‑led training (vILT), job aids, and performance support tools.
• Collaborates with the Senior Manager, Design and Development Lead, subject matter experts, and internal partners to understand training needs and develop learning that meets defined objectives.
• Applies adult learning principles, user experience (UX) design, and data‑driven insights to optimize learning outcomes.
• Builds design documents, storyboards, and scripts, reviews and refines them with subject matter experts and end users, and converts content into animated and interactive learning experiences using tools such as Microsoft Office, Storyline, Rise, Vyond, Camtasia, or other immersive simulation technologies.
• Partners with Operations Enablement and Communications teams to translate business changes, including new tools, processes, or organizational priorities, into targeted learning solutions that drive adoption and performance readiness.
• Monitors learning effectiveness after deployment and partners with operational leaders to identify reinforcement or sustainment needs, while providing input to communication campaigns to ensure technical and process content is accurately reflected in learner‑facing materials.
• Creates learning experiences that incorporate multiple learning styles to support employees in warehouse and retail environments.
• Selects training modalities strategically, such as microlearning, virtual instructor‑led training, on‑demand resources, or quick reference tools, to minimize disruption while enabling rapid skill adoption.
• Manages course source files in shared libraries and platforms and maintains ongoing upkeep and troubleshooting of all learning content.
• Adheres to OST training standards, tools, and practices to ensure learning solutions reflect leading‑edge practices in both effectiveness and efficiency.
• Manages multiple small‑ to mid‑sized learning projects or leads workstreams within larger initiatives, ensuring timely delivery within scope and budget to support the fulfillment network curriculum or targeted change management needs.
• Supports continuous process improvement to enable scalable learning programs and solutions.
• Actively participates in communities of learning professionals to share best practices and identify emerging learning trends.

JOB DESCRIPTION DISCLAIMER This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

You have

• Bachelor's Degree in Instructional Design, Education, Communication, or another related field.
• 5+ years of experience in related field
• Experience developing across a range of learning modalities including Storyline, Rise, Vyond and Camtasia. Familiar with virtual immersive simulation technologies. Demonstrated capability to quickly learn new authoring technology.
• Strong proficiency with use of all MS applications – Powerpoint, Excel, Forms, Word.
• Highly experienced in creating training experiences used in eLearning, instructor-led training (ILT), virtual instructor-led training (vILT), job aids, and performance support tools among others.
• Experience working autonomously and effectively in a fast-paced, multi-tasking environment. Ability to work within and handle multiple deadlines and competing priorities.
• Experience working in warehouse and retail settings strongly preferred.
• Flexible and adaptable to evolving business needs, championing initiatives through training content.
• Spanish language proficiency is a plus.
• Must be able to travel within U.S.; up to 20%.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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