Job Description

Are you passionate about helping others and providing top-notch technical support? Join our team as a K12 Technical Support Specialist and enjoy the benefits of working remotely while making a difference in the education sector!

This Position Features:
• Work-from-home opportunity
• Equipment provided to set you up for success (Hard wired connection needed)
• Open communication and a supportive team environment

Key Responsibilities:
• Answer phone calls, chats, and electronically delivered requests regarding digital products
• Process email requests and issues delivered to the call center
• Own and manage cases, including communication and resolution, using a call ticketing system
• Deliver exceptional customer service to ensure client satisfaction
What We’re Looking For:
• Preferred: 2+ years of job-related experience in a call center
environment
• Experience using call ticketing systems (e.g., Salesforce.com or similar)
• Familiarity with call center phone systems (e.g., Avaya)
• Strong problem-solving skills and a customer-first mindset

Why Join Us?
• Be part of a mission-driven organization supporting K12 education
• Enjoy the flexibility of remote work with all necessary equipment provided
• Thrive in a collaborative and communicative work environment

If you’re ready to take the next step in your career and make an impact in the education industry, apply today for this exciting K12 Technical Support Specialist role!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

Job Tags

Temporary work, Second job, Remote work

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