Job Description

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As an Engineering Manager, you will be responsible for leading and managing the Engineering/Facilities Maintenance department. With your solid technical knowledge and leadership skills, you will help ensure the smooth operation of our facilities, maintaining high guest satisfaction standards and promoting continuous improvement initiatives.

This individual must possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.

Essential Responsibilities:

• Execute the strategic vision and direction of the Engineering Department, aligning with the resort’s overall goals.
• Provide leadership, guidance, and mentoring to the maintenance team, fostering a culture of innovation, collaboration, and excellence, while ensuring accountability.
• Implement, train, and enforce safety protocols and procedures to maintain a safe environment for guests and employees.
• Assist in managing the Engineering Department’s budget, including capital reservations, P&L reviews, and expense forecasting.
• Participate in developing and managing maintenance programs, procedures, and schedules to optimize departmental efficiency.
• Support the planning and execution of major capital improvement projects from concept to completion, ensuring adherence to quality standards, budgets, and timelines.
• Conduct regular inspections and audits to identify maintenance needs, safety issues, and areas for improvement.
• Serve as a liaison with vendors, contractors, and suppliers to facilitate efficient and cost-effective maintenance operations.
• Manage the procurement and inventory of all tools and materials purchased or assigned to the Engineering Department.
• Ability to create documents using Microsoft Office applications such as Excel and PowerPoint.
• Proficiency in using resort operations software and devices (HotSOS).
• Communicate professionally through radios, phones, emails, and verbal interactions.
• Perform maintenance and cleaning tasks as needed.
• Expert ability to read and interpret blueprints, technical data, and O&M manuals.
• Must be able to recognize and resolve potential hazards on the property.
• Proficient in using hand tools, power tools, and battery-powered tools, along with other relevant tools required for the job.
• Ability to work using ladders, scaffolding, lifts, dust masks, and within confined or restricted spaces.
• Capable of understanding and addressing guest needs with positive interactions toward resolution.
• Must adhere to all CFI/Westgate Resorts policies and procedures.
• Must always represent Westgate Resorts professionally through appearance, attire, and behavior.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring as an Engineering Manager:

• Leadership Experience: Minimum of 2 years of leadership experience in a resort or commercial environment.
• Technical Expertise: Hands-on experience with building systems (HVAC, electrical, plumbing, and mechanical) and the ability to interpret blueprints and technical manuals.
• Supervisory Skills: Proven ability to interview, hire, train, and evaluate team members while fostering a collaborative work environment.
• Communication: Strong written and verbal communication in English; ability to interact effectively with resort leadership and guests.
• Problem Solving: Ability to recognize property hazards, collect data, and draw valid conclusions to resolve technical issues.
• Computer Skills: Proficiency in Microsoft Office and resort operations software (e.g., HotSOS).

Requirements:

• Education: High school diploma or equivalent required; bachelor’s or associate degree in a maintenance-related field preferred.
• Licensing: Must hold a valid driver’s license.
• Trade licenses (refrigeration, plumbing, or electrical) and OSHA certification are highly preferred.
• Physical Ability: Must be able to regularly lift, move, push, and/or pull up to 50 lbs.
• Compliance: Required to pass a background check, drug test, and motor vehicle record (MVR) check.
• Availability: Flexibility to work a schedule that includes nights, weekends, and holidays as needed.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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