Job Description

SmartBear delivers application integrity for modern tech stacks ensuring continuous measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation API lifecycle management and observability capabilities. With integrations across the SDLC it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers testers and software engineers across 32000 organizations including 75% of the largest financial institutions and industry leaders such as Adobe JetBlue and Microsoft. SmartBears best-loved brands include Swagger TestComplete Reflect QMetry Zephyr and more. As stewards of a collaborative open source community SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at or follow us on LinkedIn X and Reddit.

At SmartBear you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers driving go to market strategies supporting operations building products or enabling teams your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion. The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Responsibilities

• Strategically engage with customers to align customer goals with our solutions. Ensure account retention development and growth of lifetime customer value
• Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention upsell and cross sell opportunities
• Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
• Monitor and report customers product experiences and provide consultation and recommendations to improve performance and success

Requirements:

• 1-2 years of experience in a customer facing role
• Bachelors degree or equivalent experience
• Sales account management or customer success experience especially in software a plus
• Strong customer-focus and service orientate
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
• Ability to consult with customers remotely or onsite (if needed) at the business operation and technical levels
• Ability to accomplish results working through others
• Hands on individual contributor and collaborative team player
• Excellent written and oral communication skills including presentation skills
• Strong analytical and problem-solving abilities

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work collaborate and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off .
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically the whole person.
• We celebrate our differences in experiences viewpoints and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclow Poland and Bangalore India.
• Weve won major industry(product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and BuiltIn Best Places to Work

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race color religion gender national origin ancestry mental or physical disability marital status military or veteran status citizenship status age sexual orientation gender identity or expression genetic information medical condition sex sex stereotyping pregnancy (which includes pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) or any other legally protected status.

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At SmartBear we believe transparency in pay is part of how we build trustwith our employees candidates and community. Our compensation philosophy is grounded in market competitiveness internal equity and rewarding impact.

We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles a generous benefits package that supports employees health and well-being and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities and an inclusive collaborative culture where everyone can thrive.

Your SmartBear total rewards compensation package includes base salary and may also include a commission. The Annual Cash Compensation (Base On-Target Commission) range for this role is listed below . Actual compensation is determined based on several factors including relevant experience skills internal equity and geographic location.

Estimated Annual Cash Compensation (Base On-Target Commission):

$80000 - $85000 USD

Required Experience:

IC

Job Tags

Full time, Remote work, Worldwide, Flexible hours

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